Return & Refunds
Quality Assurance & Peace of Mind for Your Purchase
Important Notice on Returns
Due to the hygiene, health, and personal care nature of our botanical products, they are generally **non-returnable**. However, we stand by our quality. If you receive a damaged or incorrect product, we've got you covered.
When are you eligible for a refund?
How to initiate a claim?
Please send an email to hello@amraa.com within 24 hours of delivery with the following:
Product Images
Clear snapshots of the issue
Invoice Copy
Proof of purchase
Packaging
Inner & Outer box images
Batch Number
Located on the product
"Kindly retain the product in its original condition. Do not use the item you have raised a complaint about. We may contact you to ascertain the damage prior to processing your request."
Refund & Replacement Timeline
| Mode of Refund | Timeline (Post-Initiation) |
|---|---|
| Online Refund (Credit/Debit Card) | 5 to 7 business days |
| Prepaid Orders (Original Source) | 7 to 10 business days |
| NEFT Transfer | 3 to 5 business days |
| Product Replacement | 10 to 15 days for processing |
Satisfaction & Fair Usage
At Amraa Beauty, we strive for a seamless user experience. While we support genuine concerns, we reserve the right to assess and judge claims from accounts that may abuse our liberal replacement policies. Our goal is to ensure all customers have a fair opportunity to experience our botanical rituals.
Still have questions about your order?
Contact Customer Care